Refund and Returns Policy

At OLÉA & Shea, we take great pride in crafting high-quality, handcrafted skincare products made with love, care, and the purest ingredients. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

No Refunds or Returns

We do not accept returns, exchanges, or issue refunds for any products once an order has been placed and shipped. This policy is in place to ensure the integrity, safety, and freshness of each item we provide.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at Info@oleashea.com with:

• Your order number
• A photo of the product and packaging
• A brief description of the issue

We’ll review your concern and do our best to make it right, where applicable.

Order Cancellations

As our fulfillment process begins quickly to ensure fast delivery, we are unable to cancel or modify orders once they are placed. Please double-check your order and shipping details before completing your purchase.

Questions?

We’re here to help! If you have questions about your order or need further assistance, feel free to reach out at Info@oleashea.com.

Thank you for supporting our small business and respecting our policy.

With care,
The OLÉA & Shea Team